Interview with Sir Kenneth Olisa

“One of the things I’ve learned over many years in business is it’s too easy for business to become selfish, to focus on the wrong things, on earnings per share, on balance sheets, on cash flow.  In fact the most important thing is to focus on delighting the customer, a lesson I learnt in IBM a long time ago but it has stood me in good stead in 40 years in the IT industry.”