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Latest - IT Sector: Internet and world wide web

Ben Wood

As a graduate trainee at Vodafone in 1985, Ben Wood little realised the significance of the industry he was joining. “Who would have thought the mobile phone would become the most prolific electronics device on the planet?” he says.

In 2020, Ben set up the Mobile Phone Museum, which has hundreds of handsets ranging from the earliest devices to collectors’ gems such as the Huawei KFC phone, emblazoned in red and engraved with an image of Colonel Sanders.

Although currently virtual, the aim is for the museum to have a physical pop-up exhibition by 2025, in time for the 40-year anniversary of the first mobile phone call made in the UK.

Ben is also chief analyst and chief marketing officer at CCS Insight, a consultancy focused on connected technology, which he has helped grow from three people in the UK to a global team of 30.

Ben was not hugely academic at school, but flourished at university, especially during a year’s work placement at Texas Instruments in the south of France. “I had a luggable laptop, desktop computer and an email address, which was quite exciting at the time,” he says, “a trigger for making tech part of my life.”

Working for an American multinational proved a “wonderful immersion” in the way IT was evolving. It also taught him how to build empathy with people and maximise business relationship. He worked his way up through the industry until, in 2001, he became the youngest ever research VP at Gartner.

Still a consultant, Ben has never lost his love of gadgetry, and changes his phone every three to five weeks. This keeps him up-to-date with the latest in foldable phones, wrap-around screens, 5G, and connectivity with smart-watches, smart-glasses and headphones. He even wears a ring that functions as a credit card.

Such devices will play an increasing role in healthcare over the next few years, he says, perhaps measuring blood sugar and body temperature as well as heart-rate and sleep patterns.

In 2020, Ben set up the Mobile Phone Museum, which has hundreds of handsets ranging from the earliest devices to collectors’ gems such as the Huawei KFC phone, emblazoned in red and engraved with an image of Colonel Sanders.

Although currently virtual, the aim is for the museum to have a physical pop-up exhibition by 2025, in time for the 40-year anniversary of the first mobile phone call made in the UK.

Ben is also chief analyst and chief marketing officer at CCS Insight, a consultancy focused on connected technology, which he has helped grow from three people in the UK to a global team of 30.

Dave Miles

As Director of Safety Policy at Meta (formerly Facebook) for Europe, Middle East and Africa, Dave Miles has more than thirty years of executive management experience in the technology, regulatory and charitable sectors.

Among Dave’s significant career moments was his participation in the Child Dignity in the Digital World Congress and 2017 Declaration of Rome, returning to the Vatican in 2019 to respond on Facebook’s behalf to the Pope’s call to action.

He is optimistic that technology can now provide safer solutions for young people, and says the industry is highly motivated to keep its platforms safe, so that people will continue to use them.

“The challenge will be about balancing privacy and safety for young people. The UK’s draft Online Safety Bill is very exciting and Meta looks forward to its publication,” he says. “If we get it right here in the UK, other countries will follow. In 10 years, the internet will be a more mature, regulated environment and we will stop perhaps calling it the “Wild West.”

Simon Gibson CBE & Mike Doyle

Professor Simon Gibson CBE co-founded the Alacrity Foundation with Owen Matthews in 2009. Mike Doyle was appointed CEO when the Foundation opened its doors in South Wales in 2011.  With the backing of Sir Terry Matthews, OBE and the UK and Welsh Government, Alacrity aims to educate graduates to become a new generation of IT entrepreneurs.

Simon joined the GPO as a telephone technician. He worked with telecommunications companies during the period of deregulation and joined Newbridge Network Corporation at its start-up in 1987. He was VP of marketing and helped build it into a $7.1 billion company. Simon and Michael Doyle founded Ubiquity Software in 1993, which was a leader in the development of the (ubiquitous) Session Initiation Protocol (SIP) and achieved one of the biggest VC funding rounds in the history of the software industry in the UK.

 

Michael Doyle was sponsored through university by GEC Telecommunications, where he wrote software for the Systems X exchange. He worked as a contractor for five years and then co-founded Ubiquity with Gibson. 

 

The Alacrity Foundation is operating in 8 locations around the world. It has been responsible for helping young entrepreneurs launch new ventures based on a demand-driven model. Many graduated companies from Alacrity have successfully scaled up and raised further funding rounds.

Billy D’Arcy

Billy D’Arcy is Chief Executive Officer for BAI Communications group’s UK operation. A global leader in the design, build and operation of communications networks on transport systems, BAI is installing a network-neutral telecoms infrastructure in the London Underground so that mobile users can get the service from whatever network operator they choose. This decades long project involves investment in excess of £1Bn upgrading the technology into 6G and beyond, as well as providing above ground infrastructure for emergency services, traffic management and Wi-Fi.

Billy has spent 30 years in the telecommunications industry at Cable and Wireless in Ireland, O2 and faced keeping his customers served when WorldCom was in Chapter 11. He shares his views on Ireland, building business enterprises, treating people right and what makes a great shareholder.

Dr Martin Read CBE

Dr Martin Read CBE is credited with the transformation of Logica, from the archetypal British 20th century software house with a headcount of 3,000 largely centred in the UK, to a 21st century dynamic enterprise with a headcount in excess of 40,000 based in over 40 countries. Martin followed the familiar path from grammar-school boy in Basingstoke to Oxford DPhil in Physics via Cambridge. He then deviated from a classic scientific career path and commenced his employment in shipping container logistics, where he applied his intellect to operations and strategic planning and worked abroad.

After a spell in the marine business of International Paint, his commercial and management skills were honed working for Lord Weinstock at GEC, before he was headhunted to Logica. After 14 years in the software industry, Dr Read again switched track and has been in high demand for a diverse portfolio of chair, non-executive director and senior advisory roles in industry and Government. His advice to the next generation is to begin their careers in well-managed organisations and to gain early experience in sales and working abroad .

Rory Cellan-Jones

Rory Cellan-Jones provides a sharp, insightful view of the Tech in the Internet age.  He was a reporter for the BBC for 30 years, initially covering business, which got him interested in the burgeoning business of IT in the 90s.  As the industry developed he met the key players from Bill Gates to and Elon Musk and Steve Jobs and recalls the launch of the iPhone as a masterpiece of PR theatre. He chronicled  the rise and burst of the .com bubble in the UK in his book dot.bomb. 

Now retired from the BBC he has reflected on the exciting and dangerous world of what he calls “the social smartphone era” in his contribution to the archive and in his new book Always On. One of his biggest mistakes, he says, was getting excited about Google Glass, which did not look cool.

Pamela Cook

The youngest of six children, Pamela Cook was born in a Birmingham slum with no electricity or indoor sanitation. But the family was re-housed when she was three and she describes her childhood as very happy.

Her lack of enjoyment at school and the need to earn money from her early teens, gave her an understanding of the working world and a will to survive. But she also inherited her parents’ strong sense of moral ethics, making her determined to try to do good in the world.

Pamela has achieved that goal as CEO of Infoshare, a data technology company which creates accurate single views, for example, of people, places, addresses and objects. When she took the helm in 2010 she re-mortgaged her house to fund a major company restructure. Since then, she has tried to re-shape the business to use its technology and position to benefit vulnerable people, from children at risk and victims of crime to those likely to be most badly affected by Covid-19.

“What I have discovered is being able to make a real impact on people’s lives,” she says, whether they are at risk, need early intervention or are trying to disguise their true identities.

Pamela is also a magistrate in Thames Valley, and sits on the Cabinet Office SME Panel, fighting for the rights and fair treatment of small businesses in the UK. She is a popular speaker on successful information sharing, protecting citizens and the implication of legislation on data sharing and analysis.

She was named the Female Entrepreneur of the Year in the 2019 Enterprise Awards, and listed on the 2020 DataIQ 100 people in data, and on the 2020 Global Top 100 Data Visionaries.

A man with white hair wearing a shirt, jacket and tie

Richard Hooper

Richard Hooper studied Russian and German at Oxford and then joined the BBC. His passion for media technology was inspired when, as a Harkness scholar, he spent 21 months in the US looking at innovative educational technology projects.

“I learnt in America,” he says, such wonderful quips as: “Technology is the answer – but…what was the question?  That still resonates firmly today.” He also likes to quote the axiom coined by Marshall McLuhan, one of his heroes: “The medium is the message”.

Richard took on his first senior role in the UK IT industry in 1973 as Director of the National Development Programme in Computer Assisted Learning.

At BT during the early 1980s, he helped pioneer Prestel, the first version of the internet.  He also ran Yellow Pages when it was a FTSE100 company, and oversaw start-ups such as Telecom Gold, the UK’s first public email service.

In 1987, as managing director of Super Channel, the ITV- and BBC-backed pan-European satellite channel, Margaret Thatcher asked him to give the introductory presentation at a Downing St seminar on broadcasting policy.

His wide-ranging career in communications also includes being founding deputy chairman of Ofcom, chairman of the Broadband Stakeholder Group and numerous advisory and consultancy roles. He has just published a book on the art of chairing called Making Meetings Work.

John Higgins CBE

John Higgins CBE is well known as the leader of influential industry trade associations and advisory bodies in the UK and Europe, which give him a unique perspective of IT in the last 45 years. Currently John is President of the BCS, The Chartered Institute for IT.

He first worked on computer applications at London Brick, writing payroll and other applications for a Univac mainframe and progressed to Silicon Valley DotCom CEO in the 90’s, before moving into industry advisory roles. In this interview he shares insights into wide ranging issues, including why Europe struggles to compete with the USA building Tech companies and the challenges of public sector IT projects.