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Latest - Decades: 1980s

Richard Jeffery

Richard Jeffery grew up on a farm, but broke with family tradition when he chose to work in software and services. Nevertheless, family discussions around the kitchen table about the farm’s business challenges and opportunities, set him up well for entrepreneurship.

After studying “dull and formulaic” ‘A’ levels in maths, physics and chemistry, Richard loved the economics, philosophy, computing and general systems theory of his degree in systems and management degree.

Since then he has spent his career helping organisations improve operational efficiency while providing the best possible support for their staff. He worked for PA Consulting and Coopers & Lybrand, before joining Organisational Consulting Partnership, a small breakaway team from PAC.

In 2005, Richard co-found ActiveOps, a company focused on Software As A Service and Management Process Automation. Earlier this year, ActiveOps launched on the London Stock  Exchange in an IPO valuing it at almost £120m.

The original flotation, scheduled for February 2020, was called off in the face of Covid-19. But by September of that year, it was apparent that the business was thriving. SaaS revenues were strong — turnover was £20m in 2020 — and the pandemic had focused minds on the importance of management information on operational activities. “It created a pain point and meant our products were hugely appreciated,” says Richard, who is still CEO.

The fact that the IPO proved so popular with investors was a huge vote of confidence in the business, Richard says. Its software is well placed to help organisations cope with the challenges of flexible working.

“The biggest cause of stress is uncertainty. You need to create environment where people feel safe, and know what’s expected of them and when they’ve done a good job.” His mission is to provide a coherent and consistent framework for this to happen.

A man with white hair wearing a shirt, jacket and tie

Richard Hooper

Richard Hooper studied Russian and German at Oxford and then joined the BBC. His passion for media technology was inspired when, as a Harkness scholar, he spent 21 months in the US looking at innovative educational technology projects.

“I learnt in America,” he says, such wonderful quips as: “Technology is the answer – but…what was the question?  That still resonates firmly today.” He also likes to quote the axiom coined by Marshall McLuhan, one of his heroes: “The medium is the message”.

Richard took on his first senior role in the UK IT industry in 1973 as Director of the National Development Programme in Computer Assisted Learning.

At BT during the early 1980s, he helped pioneer Prestel, the first version of the internet.  He also ran Yellow Pages when it was a FTSE100 company, and oversaw start-ups such as Telecom Gold, the UK’s first public email service.

In 1987, as managing director of Super Channel, the ITV- and BBC-backed pan-European satellite channel, Margaret Thatcher asked him to give the introductory presentation at a Downing St seminar on broadcasting policy.

His wide-ranging career in communications also includes being founding deputy chairman of Ofcom, chairman of the Broadband Stakeholder Group and numerous advisory and consultancy roles. He has just published a book on the art of chairing called Making Meetings Work.

John Higgins CBE

John Higgins CBE is well known as the leader of influential industry trade associations and advisory bodies in the UK and Europe, which give him a unique perspective of IT in the last 45 years. Currently John is President of the BCS, The Chartered Institute for IT.

He first worked on computer applications at London Brick, writing payroll and other applications for a Univac mainframe and progressed to Silicon Valley DotCom CEO in the 90’s, before moving into industry advisory roles. In this interview he shares insights into wide ranging issues, including why Europe struggles to compete with the USA building Tech companies and the challenges of public sector IT projects.

Mandy Chessell CBE

Mandy Chessell CBE  is a software engineer, who is recognised with multiple honours for her key role in the technology which is at the heart of business critical operations around the world. She was awarded a CBE for services to engineering and was the first woman to be awarded the Silver Medal of the Royal Academy of Engineering.

Mandy was influenced to be an engineer by her father, a naval architect, and was inspired to join IBM by a speaker outlining the excitement of technology visiting her school when she was 14: she has been at IBM for 35 years.

Mandy encourages the entry of other women to IT and, while reluctant to demand special treatment, she does observe and oppose attitudes that still limit their advancement in a male dominated industry.

Tony Storey

Tony Storey is a computer scientist who reluctantly accepts the job description “Software Engineer” and has been responsible for some of the most important software developments of the last 50 years, including the ubiquitous CICS, Java and the message-based system, MQ Series.

He started using computers for his work as an experimental chemist, migrated to realtime systems for Ferranti naval weapons and thence to IBM UK’s scientific centre where he helped develop a pioneering relational database system used by the World Health Organisation, among others. He moved on to Hursley and achieved the accolade of IBM Fellow.

A man with grey hair smiling. He is wearing a blue polo shirt.

Jeremy Brassington

The early experience of rejection gave Jeremy Brassington a drive which led through impressive exam results to studying chemistry at Oxford. Despite a well-received thesis on blood proteins, he found academic research unappealing, and instead qualified as an accountant.   Describing auditing as “the dullest subject on earth” he turned to banking, eventually focusing on tech venture funding and turning around failing businesses such as Oxford Molecular. “It taught me how not to run a business,” he says.

In 2003, Jeremy moved into Assistive Technology, redesigning an assistive listening device for the hard of hearing. Having had learning difficulties himself, he realised could help students with dyslexia, language problems and other disabilities.  “It was the first time I had run a business that was doing good,” he says. He managed it for the next 15 years, launching in 30 markets worldwide.

In 2019, Jeremy founded Habitat Learn, an Edtech group which combines automated note-taking and transcription with a smartphone app that helps disabled students take notes in lectures and is now pioneering digital education for all students. He hopes it will become a unicorn.

Sean Finnan

Sean Finnan, the son of a welder and a factory worker, joined the IT industry by answering an advert in the company where he was working as a cleaner.  He got into IT at a subsidiary of General Motors whose IT operations was taken over by EDS, the Dallas-based outsourcing company.  He rose after 12 years cycling through jobs in EDS which gave him a broad view of IT and its management.

EDS was taken over by Hewlett-Packard from which he left to join IBM.  This experience gives him an interesting view of the different cultures of IT companies.  He now supports companies trying to help them scale up.